Certifying Excellence with The CPD Hub

At The CPD Hub, we respect your privacy and understand the importance of protecting your personal data. We are committed to handling your information responsibly and transparently in compliance with applicable laws. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, https://thecpdhub.co.uk/ ("our Site").

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.

Definitions

• Cookie: A small text file stored on your device when you visit our Site, used to enhance functionality and user experience (see Clause 10 for details).
• We/Us/Our: The CPD Hub Ltd, registered in England and Wales (Company No. 16247221), with its office at Manchester M3 3EE, United Kingdom.

What This Policy Covers

• How we collect, store, and process your personal data.
• Your rights regarding your personal data.
• How to contact us for further information or concerns.
• Our Site may include links to external websites, such as social media platforms. We are not responsible for how these third-party sites handle your data, and we recommend reviewing their privacy policies before providing any information.

What Is Personal Data?

Personal data refers to any information that can be used to identify you, either directly or indirectly. This includes your name, contact details, IP address, and other identifiers.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Be informed about how we collect and use your data.
• Access and update your personal data.
• Request data deletion ("the right to be forgotten").
• Restrict or object to data processing.
• Withdraw consent for data usage at any time.
• Request data transfer ("data portability").
• Avoid automated decision-making and profiling.
• For any inquiries regarding your rights, contact us using the details in Clause 11.

Data We Collect and How We Use It

We collect various types of personal data, including:

• Identity Data: Name, username, title.
• Contact Data: Email address, phone number, billing address.
• Financial Data: Payment details (processed securely).
• Technical Data: IP address, browser type, operating system.
• Usage Data: Website interactions and preferences.
• Marketing Data: Preferences regarding communications.

We process your data for purposes such as:

• Providing services and processing bookings.
• Managing communications, marketing, and surveys.
• Ensuring security and compliance with legal obligations.
• Enhancing user experience and website performance.

We do not collect sensitive personal data or information about children.

Data Storage and Security

We store your data securely within the UK and apply appropriate safeguards if data is transferred internationally. Your data is retained only as long as necessary for the purposes outlined in this policy.

Sharing Your Data

We may share your data with third parties, such as service providers, to facilitate transactions, marketing communications, or technical support. Any third parties handling your data are required to comply with legal obligations and our privacy standards.

Third-party services we use include:

• The CPD Register (Privacy Policy)
• Mailchimp (Privacy Policy)

If required by law or during business transfers, your data may be disclosed accordingly.

Your Access to Personal Data

You can request a copy of your personal data (a "subject access request") by contacting us. We aim to respond within five working days, and no later than one month. Additional time may be required for complex requests.

Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website performance. These include:

• Google Analytics Cookies: Track visitor behavior for improvements.
• Essential Cookies: Necessary for site functionality.

You can adjust cookie settings in your browser, but disabling them may impact site functionality. For more details, visit Google's Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@thecpdhub.co.uk
• Address: The CPD Hub, Manchester M3 3EE, United Kingdom

Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on our site and continued use of our site after updates imply acceptance.

Last updated: 28/2/2025

By using our site, you acknowledge and agree to this privacy policy.